Help & Advice

Beverley Bunting and Donna Cumia co-ordinate the SAD Advice team who are responsible for answering many thousands of questions and queries that come in by phone, letter and e-mail. Each one is answered individually in absolute confidence and the advice is FREE. 

The team are there to help, not sell, and in fact much of their time is spent advising customers on the most suitable light therapy equipment them. Customer service is of paramount importance and this is reflected by thousands of satisfied customers since the original company started in 1996.  As a family business we can provide answers to any queries you may have regarding seasonal affective disorder light therapy. 

Our advisors are always looking for ways to help every customer whether this be sending out free information or talking through light therapy products for customers who are uncertain as to which to choose. To speak to Beverley or Donnaor a member of the SAD Advice Team, please call:

01704 500505

(Available from 9.30am - 5:30 pm Monday to Friday and 9:30 am - 1:00 pm on Saturdays)

Calls from outside of the UK call +44 (0)1704 500505 *
*Please dial the international prefix if calling from outside the UK.

Or chat with us live by clicking below. We will be happy to answer any queries you may have. 

(Available from 9.30am - 5:30 pm Monday to Friday and some evenings and 9:30 am - 1:00 pm on Saturdays)

Just check the icon whether to see if we are online to chat live. If the icon states offline then alternatively you can send us a message and we will respond at the earliest convenience. 

 

Or Email: sadbox@aol.com


Do you suffer from Seasonal Affective Disorder?

Click Here for lots of help and advice.


VAT and SAD / Chronic Pain

Seasonal Affective Disorder (SAD) and chronic pain conditions qualify for VAT relief. SAD lamps and certain pain relief products can be purchased at the VAT-free price when you tick the 'Chronic Condition' box at the order stage to say that you are suffering from either SAD or from a chronic pain condition and that the product is for your personal use. The VAT Office require us to collect this information. You do NOT need a doctor's note, your own signature or that of a parent, guardian, doctor or trustee is acceptable.

Claiming Exemption is easy

When placing an order you will have the option of choosing VAT exemption or not. If you choose the VAT exempt option we will send you a form which will need to be completed and returned with 7 days otherwise you will be charged VAT at the appropriate rate. 

Exemption is activated by signing and returning the form we have sent you. 
No other proof is required, but fraudulent claims could be checked and could constitute an offence. This form can be signed by the person themselves, a guardian, a carer, a parent or a representative.

An example of a fraudulent claim might be for example if a lightbox was purchased as a colour lamp for art work- this would not be a zero-rated supply.

Detailed information is available from the Customs and Excise website.

Items for use in an institution, or if you are re-selling the goods you are not eligible for zero-rating.

If you are in any doubt as to whether you qualify, call one of our friendly Customer Service team on 01704 500505.


Customer Service

Look-After-Yourself.com provide light boxes for hire and for purchase in the UK and abroad. Customer service is of paramount importance and this is reflected by thousands of satisfied customers since the original company started in 1996.  As a family business we can provide answers to any queries you may have regarding seasonal affective disorder light therapy.

You can contact us anytime on 01704 500505 (even outside normal office hours) and your call will be taken by a real person, not an answering service. Our staff can call on a wealth of knowledge regarding seasonal affective disorder light therapy to answer any question you may have on the effective treatments of SAD Disorder using their vast range of SAD Lights. You can trust us to deliver, whatever your needs.